Great gear travels.
So do we.
From our home in the United Kingdom to outdoor enthusiasts around the world. Wherever your next adventure takes you, we're here to help you get equipped.
British roots · International outlookOutdoor kit, across borders.
We're a UK-based independent retailer serving customers in the UK and internationally, with delivery arrangements varying by destination.
UK
Royal Mail Tracked 48 is our standard UK delivery service. Upgrade options are available at checkout.
Free UK delivery is available on qualifying orders from £85. The applicable options are shown at checkout.
International
International Tracked is our standard service for international orders. Delivery options and charges vary by destination and are shown at checkout.
If you have questions about delivery to your country or need a particular service, please contact our team.
How your order travels.
Clear choices, carefully packed orders and practical delivery services.
Choose your country
Use the shop's Deliver To preference or enter your delivery address during checkout.
Review your shipping
UK orders use Royal Mail Tracked 48 as standard, with upgrade options at checkout. International orders use International Tracked as standard.
We prepare your kit
Orders are generally dispatched within two days after payment is received, subject to stock and other requirements.
On its way to you
Your parcel travels with the selected service. Tracking or signature options depend on the carrier and service.
Dispatch guidance is not a guaranteed delivery date. International transit times can vary, particularly where customs clearance is required.
A few things worth knowing.
International shipping, tariffs & import charges
Wilderness 1-2-1 ships from the United Kingdom to customers in the UK and other international destinations.
International shipping costs may reflect destination-specific tariffs and other import-related charges. We are continually refining our shipping arrangements to provide clearer pricing and a more straightforward ordering experience.
Customs requirements and charges vary by country. International deliveries may take longer when customs clearance is required. If you have questions about delivery to your location, our team will be happy to help.
Some gear needs special handling.
May require additional checks or a different delivery service.
Knives, fuels, batteries and other goods may face carrier or country-specific restrictions.
If you need tracking or signature delivery that isn't displayed, contact us before placing the order.
Support doesn't end at the doorstep.
We want your gear to arrive in good condition — and we want it to be right for you.
Returns & exchanges
We accept returns up to 30 days from the date of purchase, subject to the applicable return conditions and your statutory rights.
Please request a return through the online store or contact us first to arrange it. Items returned in original condition and packaging can qualify for a refund or exchange, as appropriate.
Refunds are usually processed within three days of the return being processed, although the time for funds to appear depends on the payment provider.
Something arrived damaged?
We take care when packing orders, but occasionally a parcel can have a difficult journey.
Please contact us as soon as possible if your order arrives damaged, ideally within 24 hours, with your order details and photographs of the packaging and item.
Prompt reporting helps us investigate with the carrier. This request does not limit your statutory consumer rights.
Seasonal extensions to the returns period may apply. Please contact the team for the current arrangements, particularly for orders placed between November and January.
Delivery questions, answered.
What delivery services do you use?
Royal Mail Tracked 48 is our standard UK delivery service, with upgrade options at checkout. International Tracked is our standard service for international orders.
Where do you deliver?
We serve customers in the UK and internationally. Available destinations and delivery options are shown at checkout.
When will my order be dispatched?
Orders are generally dispatched within two days of receiving payment. This is a typical dispatch guideline rather than a guaranteed arrival date.
Can I upgrade my UK delivery?
UK delivery upgrade options are shown at checkout when available for your order and address.
Why can't a particular product be shipped to me?
Certain items can be affected by product laws, age restrictions or carrier rules. If you are unsure about any product restrictions for your country, please contact us before ordering.
Are customs duties included?
International shipping may incorporate tariff-related costs. Whether additional duties, taxes or handling charges apply depends on the destination and shipment. Please contact our team if you need clarification before ordering.
What if my order arrives damaged?
Tell us as soon as possible, ideally within 24 hours, and include your order details and photographs. We will help investigate the issue. Your statutory rights remain unaffected.